FREQUENTLY ASKED QUESTIONS
DO I NEED TO SIGN FOR MY PARCEL WHEN IT IS DELIVERED?
Yes, your order will require a signature; however, if you are not available the carrier will leave a card with instructions as to how to make alternative arrangements. The courier will make 3 attempts at delivering your parcel and may attempt to ring you to arrange a suitable time, so please include a contact phone number where you can be reached in order to receive your parcel. After the third unsuccessful attempt, the courier will return the package to the depot for collection.
WHEN SHOULD I EXPECT TO RECEIVE MY REFUND?
We aim to process returns as soon as they are received at the warehouse and you will receive an email confirmation once your refund has been processed. It will normally appear back on your statement within 3-5 working days but some card providers can take up to 10 working days to process the funds back on to your card. If the date on your expiry card has expired or has been lost or stolen, please contact contact@maukstore.com so that they can update and ensure that your refund gets processed correctly.
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
You can place an order without creating an account.
However, creating an account enables you to:
•Store your details to save time during subsequent visits
•Manage your addresses and personal preferences
•Receive collection updates and exclusive promotions from mauk
WHICH PAYMENT METHODS DO YOU ACCEPT ONLINE?
We accept selected debit/credit cards & PayPal.
Eligible debit/credit cards:
•American Express
•Maestro
•Mastercard
•Visa
•Visa Debit
•Visa Electron
We use a secure encrypted connection when dealing with your payment details to ensure its safe to use your card over the Internet. All payments are taken from the card on despatch of your goods.
WHO DO I CONTACT IF I HAVE A PROBLEM WITH MY ORDER?
We stand behind our product and our customer service commitment. Therefore, if you have any questions regarding your order or require assistance, please contact our customer services team via:
•E-mailing contact@maukstore.com
•Calling +44 (0) 20 3475 1917
•Please note our opening hours are
Monday to Friday 8.30am - 9.00pm
Saturday 9:00am-4pm
WHERE DO YOU DELIVER TO AND HOW MUCH DOES IT COST?
Our website covers delivery to addresses in the:
•UK Mainland
•Highlands & Islands
•Northern Ireland
•Rest of the world (prices vary)
We offer the following delivery options:
•Standard UK delivery — 2–3 working days — £5.00
•Next working day delivery — £7.00 (for this service orders must be placed before 3pm)
•Please note, purchases made after 3pm GMT on Friday and during the weekend will arrive the following Tuesday.